British Customer Service

Yes, I know that already sounds ironic. Customer service is something that I don't expect any more. I'm not saying that customer service was great in Canada - in one department store you could never find a sales person - but that store went under...There are some shops in London that are quite good, my local grocery shop is one of them. Also there are lots of boutique shops that are amazing. They are noteworthy because of the service. I think great customer service just makes good business sense.

I don't usually gripe but I just don't understand why the escalator is out of service for several months at my tube station. The up escalator is working but my assistant and I are often carrying heavy cases & all sorts of things down the stairs. I also think about when I'm old, will I be able to walk down all those stairs? I just keep thinking would it take 6 months to fix an escalator in Toronto?